Rubbish Removal Pimlico Privacy Policy

This Privacy Policy explains how Rubbish Removal Pimlico collects, uses, stores and protects personal data relating to our customers and prospective customers. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Rubbish Removal Pimlico customers within our service area, including individuals, landlords, letting agents and business clients who engage us for rubbish removal and related services.

Who We Are And How To Contact Us

Rubbish Removal Pimlico is a rubbish clearance service provider operating in the Pimlico area and surrounding locations. For the purposes of data protection law, we are the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our usual customer communication channels. Please state that your enquiry relates to data protection to help us direct your request correctly.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you request. The categories of data we may collect include:

Identification and contact details, such as your name, address, postcode, phone number and email address. These details are necessary for us to arrange collections, provide quotations and send confirmations or invoices.

Service and booking details, such as the property type, access instructions, details of items to be removed, preferred dates and times for collection, and any notes you provide relating to the service.

Billing and payment information, such as payment status, amounts charged, and basic payment method information. Card details are processed by our payment processors and are not stored by us in full.

Communication records, including emails, telephone call notes, text messages or other written correspondence between you and our team. These help us manage your booking and respond to queries or complaints.

Technical and usage data, such as your IP address, device type and basic usage information if you visit our website or contact us through online forms. This helps us keep our systems secure and understand how our services are used.

Business account information, such as company name, business address, contact person details and invoice references, where we provide services to corporate or trade customers.

How And Why We Use Your Personal Data

We only use your personal data where we have a lawful basis to do so under data protection law. Depending on the context, we may process your data for the following purposes and lawful bases:

To provide our services and manage your bookings. We use your contact details, service details and billing information to provide quotes, schedule collections, carry out rubbish removal and manage payments. The lawful basis is that processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

To communicate with you. We use your contact details and communication records to respond to enquiries, send booking confirmations, provide service updates, and handle complaints or aftercare. The lawful basis is performance of a contract and our legitimate interest in maintaining good customer service.

To manage our business operations. We may use your data for internal record keeping, financial reporting, staff training and service improvement. The lawful basis is our legitimate interest in running and improving our business in an efficient and secure manner.

To comply with legal obligations. We may process your personal data where we need to meet legal and regulatory requirements, such as accounting and tax rules, and to respond to lawful requests from public authorities. The lawful basis is compliance with a legal obligation.

To send you marketing communications. We may occasionally send you information about similar services we provide. We will only do this where we have your consent or where permitted by law in relation to existing customers. You can opt out of marketing at any time by following the instructions in our communications or by contacting us directly.

Data Sharing And Processors

We do not sell your personal data. However, to run our business and provide our services we may share your personal data with third parties who act as data processors on our behalf, or as independent controllers in limited situations.

Data processors are third party service providers who process personal data strictly in accordance with our instructions and only for the purposes described in this Privacy Policy. They are required to keep your data secure and to comply with data protection law. Our processors may include:

IT and hosting providers who host our website, email accounts and business systems.

Payment processing providers who handle card payments and secure payment transactions for our services.

Business support providers such as accountants, customer service platforms and communication tools that help us manage bookings and records.

Where necessary, we may also share personal data with independent controllers such as insurers, legal advisers, regulators or law enforcement authorities where we have a legal obligation or a strong legitimate interest, for example in managing disputes or preventing fraud.

Some of our service providers may be located outside the United Kingdom. Where we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place, such as using standard contractual clauses approved by the relevant authorities or transferring to countries with adequate data protection standards.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In general, booking and service records, as well as invoices and related financial information, are kept for a period required by applicable tax and accounting laws. Communications and enquiry records are typically retained for a period that allows us to manage follow-up queries, handle complaints and demonstrate how we have provided our services.

Where we no longer need personal data for the purposes for which it was collected and we are not required by law to retain it, we will delete it or anonymise it so that it can no longer be linked back to you. We review our retention periods regularly to ensure they remain appropriate.

How We Protect Your Data

We take appropriate technical and organisational measures to safeguard your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and service providers who need it for their role, using secure systems and devices, and applying passwords and access controls.

While we take reasonable steps to protect your personal data, the transmission of information over the internet can never be guaranteed as completely secure. You are responsible for keeping any passwords or access codes confidential and for contacting us promptly if you suspect any unauthorised use of your personal information in connection with our services.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to the personal data that we hold about you. These rights include:

The right of access. You can request confirmation of whether we process your personal data and ask for a copy of the personal data we hold about you, together with information about how we use it.

The right to rectification. You can ask us to correct or complete personal data that you believe is inaccurate or incomplete.

The right to erasure. In certain circumstances, you can ask us to delete your personal data. This is sometimes called the right to be forgotten. It is not an absolute right and may not apply where we need to keep data to comply with legal obligations or to establish, exercise or defend legal claims.

The right to restrict processing. You can ask us to temporarily restrict how we use your personal data in certain situations, for example while we are checking its accuracy or considering an objection you have raised.

The right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will then stop processing the data unless we have compelling legitimate grounds that override your interests, rights and freedoms, or we need the data for legal claims. You always have the right to object to direct marketing and to opt out of receiving marketing communications.

The right to data portability. In some cases, you can request that we provide certain personal data to you or another organisation in a structured, commonly used and machine readable format.

To exercise any of your rights, please contact us using our usual contact details and clearly state which right you wish to exercise. We may need to verify your identity before responding to your request. We aim to respond within the time limits set by data protection law.

Complaints

If you are dissatisfied with how we have handled your personal data or your request, you should contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the supervisory authority responsible for data protection in the United Kingdom. Details of how to do so can be obtained directly from the authority.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, the way we process personal data or changes in the law. Any updated version will apply to all Rubbish Removal Pimlico customers within our service area from the date it is published. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.